Consumer Rights

Many Swedes are unknowingly paying up to 4,600 SEK extra annually due to not actively choosing their electricity contracts. Expert Anne By Nazemi highlights the importance of reviewing electricity agreements to avoid costly default contracts.

Electronics chain Power faces backlash for its 'Get Pregnant and Get Money Back' campaign, prompting multiple complaints to Swedish authorities. Critics argue the campaign is insensitive and potentially exploitative, especially for women in vulnerable situations. The campaign has been reported to the Consumer Agency, Advertising Ombudsman, and Privacy Protection Authority for its controversial nature.

TUI warns of fraudulent messages being sent via email and SMS, falsely appearing to be from the company. These scams involve fake confirmations for credit card orders, travel bookings, or gift cards, urging recipients to call a number where the scam begins. TUI advises against responding and suggests contacting their customer service if unsure.

A man dining at Granpark restaurant in Södertälje discovered a dead frog in his salad. The incident, which occurred in late August, has prompted an investigation by both the restaurant and local authorities to determine how the frog ended up in the pre-washed spinach. Compass Group, the company operating the restaurant, is reviewing its procedures to prevent future occurrences.

Maja Jarblad, 23, from Boden, was shocked when she tasted Max's new luxury shake, expecting apple cinnamon but getting a chili surprise instead. The mix-up was due to a sauce swap, leading to a humorous yet confusing experience.

Ica Nära in Oskarström has started selling Christmas soda, julmust, as early as September, sparking interest among customers. Despite the central warehouse not yet offering the seasonal drink, the store sources it from a local brewery, Krönleins in Halmstad. Store owner Daniel Alm emphasizes the tradition of early sales to meet customer expectations and bring local joy.

Chocolate prices have surged due to poor cocoa harvests and high demand, with a 21.8% increase over the past year. However, a local investigation reveals a money-saving tip: buy chocolate in bulk from candy aisles instead of pre-packaged bars. This method can save consumers up to two-thirds of the cost, as demonstrated by price comparisons in Kalmar, Sweden.

Heidi Siilakka from Haparanda was shocked to find her missing cat, Augusti, listed for sale on Facebook by a Finnish animal protection group. Mistaken for a stray, Augusti was captured and put up for adoption. Despite proving ownership, Heidi had to pay over 3,300 SEK to reclaim her pet. The incident highlights the challenges of cross-border pet ownership and the need for better animal registration systems.

A 100-year-old man has filed a complaint with the Swedish Equality Ombudsman after being denied the use of his credit card due to age restrictions set by banks. The man argues that the age limit of 99 years is discriminatory and calls for a review of banking systems.

Josefin Ottosson, 25, warns others after purchasing fake Labubu dolls from the site Leklo, which refused her return request. Despite the site's claims of authenticity, the dolls were clearly counterfeit. Josefin has reported the company to the Consumer Agency, and Leklo has since shut down.

Princess Madeleine's skincare brand, Minlen, is launching in Sweden, offering a three-step routine for children at a premium price. The line, which includes creams, cleansers, and serums, is designed for 'children, tweens, and teens.' Despite its high cost, beauty expert Kicki Norman suggests the minimalist design may not appeal to younger consumers, indicating the target market might be parents.

Tobias Baudin, the Social Democrats' party secretary, cautiously supports the Swedish Consumer Agency's call to ban telemarketing. The agency suggests either a ban or an opt-in system, requiring consumers to consent to calls. This follows a government-commissioned study and a major debate sparked by aggressive telemarketing practices targeting vulnerable individuals.

The Swedish Consumer Agency has proposed a complete ban on telemarketing, citing its problematic nature. The proposal aims to enhance consumer protection and suggests an alternative system to the current Nix-register, allowing calls only to those who opt-in. The move follows government directives to curb misleading sales practices.

Axfood has issued a recall of certain Garant brand eggs due to potential salmonella contamination discovered during a routine inspection. The recall affects specific batches with best-before dates in August and September 2025.

A record number of companies are ignoring recommendations from the Swedish National Board for Consumer Disputes, with 538 cases involving 355 companies. The unresolved disputes amount to over 12 million SEK, with airlines like Turkish Airlines, Ryanair, and Air France leading the list. The motor industry and craft businesses are also notable offenders.

The biological mother of 'Lilla Hjärtat' protests against Melinda Jacobs' trademark registration of her late daughter's nickname. The case, which gained significant attention for children's rights, involves accusations of commercial exploitation. Jacobs, who fostered Esmeralda, faces backlash from the family and has resigned from her association's board, demanding a name change.

Pontus Kihlsten lost 17,000 SEK after a booking error with SAS, despite being promised a refund. Initially, SAS customer service misinformed him about the refund process, leading to a significant financial loss. After media intervention, SAS admitted the mistake and refunded the promised amount.

Police in northern Sweden have issued a warning about fraudulent ads posing as Lindex, a popular clothing retailer. These ads, appearing on social media, direct users to fake websites where they lose money without receiving any goods. Authorities urge caution and advise checking website addresses carefully.

Peter Andersson's 60th birthday gift from his daughter, a sports car experience, was lost when Upplevelse.com declared bankruptcy. Despite attempts to book the experience, the company ceased operations, leaving customers uncertain about refunds. The bankruptcy trustee warns that customers may not recover their money, highlighting the risks associated with gift cards.

A viral Tiktok trend is causing disruptions across Sweden as shopping carts are being scattered in parking lots, creating potential hazards. Retailers in cities like Hudiksvall, Stockholm, and Kalmar are affected, with some considering locking up carts to prevent further issues.

A study reveals significant price differences for over-the-counter painkillers between physical stores and online platforms, with in-store prices nearly double. The largest discrepancy is seen in paracetamol prices at Kronans Apotek. High in-store costs are attributed to staffing and location expenses, while online competition drives prices down.

Edward Blom, a well-known TV personality and food historian, expresses his frustration with Postnord for repeatedly failing to deliver packages despite claims of attempted delivery. Blom accuses the postal service of deceit and demands accountability, highlighting the issue of paying for undelivered services.

Several websites charging fees for leaving the Church of Sweden have been reported to the Swedish Consumer Agency. Tonny Ulander, a resident of Gothenburg, was shocked to receive a bill after using one such site. Despite the legality of these services, many consumers are unaware of the costs involved, leading to numerous complaints.