Consumer Rights

The Swedish Consumer Agency has proposed a complete ban on telemarketing, citing its problematic nature. The proposal aims to enhance consumer protection and suggests an alternative system to the current Nix-register, allowing calls only to those who opt-in. The move follows government directives to curb misleading sales practices.

Axfood has issued a recall of certain Garant brand eggs due to potential salmonella contamination discovered during a routine inspection. The recall affects specific batches with best-before dates in August and September 2025.

A record number of companies are ignoring recommendations from the Swedish National Board for Consumer Disputes, with 538 cases involving 355 companies. The unresolved disputes amount to over 12 million SEK, with airlines like Turkish Airlines, Ryanair, and Air France leading the list. The motor industry and craft businesses are also notable offenders.

The biological mother of 'Lilla Hjärtat' protests against Melinda Jacobs' trademark registration of her late daughter's nickname. The case, which gained significant attention for children's rights, involves accusations of commercial exploitation. Jacobs, who fostered Esmeralda, faces backlash from the family and has resigned from her association's board, demanding a name change.

Pontus Kihlsten lost 17,000 SEK after a booking error with SAS, despite being promised a refund. Initially, SAS customer service misinformed him about the refund process, leading to a significant financial loss. After media intervention, SAS admitted the mistake and refunded the promised amount.

Police in northern Sweden have issued a warning about fraudulent ads posing as Lindex, a popular clothing retailer. These ads, appearing on social media, direct users to fake websites where they lose money without receiving any goods. Authorities urge caution and advise checking website addresses carefully.

Peter Andersson's 60th birthday gift from his daughter, a sports car experience, was lost when Upplevelse.com declared bankruptcy. Despite attempts to book the experience, the company ceased operations, leaving customers uncertain about refunds. The bankruptcy trustee warns that customers may not recover their money, highlighting the risks associated with gift cards.

A viral Tiktok trend is causing disruptions across Sweden as shopping carts are being scattered in parking lots, creating potential hazards. Retailers in cities like Hudiksvall, Stockholm, and Kalmar are affected, with some considering locking up carts to prevent further issues.

A study reveals significant price differences for over-the-counter painkillers between physical stores and online platforms, with in-store prices nearly double. The largest discrepancy is seen in paracetamol prices at Kronans Apotek. High in-store costs are attributed to staffing and location expenses, while online competition drives prices down.

Edward Blom, a well-known TV personality and food historian, expresses his frustration with Postnord for repeatedly failing to deliver packages despite claims of attempted delivery. Blom accuses the postal service of deceit and demands accountability, highlighting the issue of paying for undelivered services.

Several websites charging fees for leaving the Church of Sweden have been reported to the Swedish Consumer Agency. Tonny Ulander, a resident of Gothenburg, was shocked to receive a bill after using one such site. Despite the legality of these services, many consumers are unaware of the costs involved, leading to numerous complaints.