Kivra, a leading digital mailbox service in Sweden, is testing a new fee structure where users must pay nine kronor per month to avoid having their documents deleted after 30 days. This move, aimed at exploring user willingness to pay, could impact millions who rely on the service for storing important documents. The test, involving a select group of users, is part of Kivra's strategy to innovate and strengthen its market position.
Kivra Tests New Fee for Document Storage: A Potential Game-Changer
Kivra Tests New Fee for Document Storage: A Potential Game-Changer
Pay nine kronor a month, or your receipts, letters, and invoices on Kivra will be deleted after 30 days. This message has greeted several Kivra users in recent weeks. According to Kivra, it's a test.
Earlier this year, many Kivra users were surprised by a pop-up announcing that the service would now cost 199 kronor annually. Until now, Kivra has earned its revenue from companies and authorities connected to the service, rather than from its approximately six million users.
Kivra confirmed to the site Sweclockers that it was a test. The company now claims the same after a Reddit thread highlighted that some users received a new message. This time, the message stated that receipts, letters, and invoices would be deleted after 30 days unless users agree to pay nine kronor a month.
"To build the best possible service, we constantly test different versions of Kivra. The screenshot you referred to on Reddit is a test where we explore if users are willing to pay for part of Kivra. The tests allow us to gather valuable feedback and analyze how we can best continue to enable innovation and strengthen Kivra's role as a secure service for everyone," writes Communications Manager Henrik Höglin in a message to Expressen.
He says it's a limited test that began in June, targeting "a few thousand" users who agreed to join a test panel for new services. Regardless of whether users choose to pay nine kronor a month, they are met with a final screen explaining that it's a test.
Potential Issues
If a nine-kronor fee becomes a reality, it could pose problems for those relying on storing and finding documents like pay slips, tax returns, and receipts.
Invoices with more than 30 days' due date would not be an issue, according to Henrik Höglin.
- The 30 days would not be counted from receipt but from when the invoice is actually handled, he says.
Kivra operated at a loss for a long time, but in May 2025, the company reported a positive result for the first time (for 2024).
Kivra currently holds a dominant position in the digital mailbox market, but there are alternatives. The service Minmyndighetspost is a state alternative that works with mail from, among others, the Swedish Tax Agency, CSN, the Social Insurance Agency, and the country's municipalities and county councils. Billo is a more direct competitor to Kivra, appearing on the market in 2022, and also offers the option to have physical mail scanned, costing 49 kronor a month.